We make it easy to purchase our products! Simply select "Buy" and fill out the secure order form and submit. In stock orders are usually shipped within 48 hours.
Customer service is our number one priority. Questions? Call: BioScience Tools at: (813) 269-1194 (8am EST - 8pm EST)
NOTE: All orders are processed through the manufacture Fuji Bio Science & Richway International in Honolulu, Hawaii. All products are shipped via UPS and must be sent to a street address, delivery signature required, unless otherwise waived.
SHIPPING & RETURNS - Fuji-Bio-Richway
Shipping Policy FUJI-BIO-RICHWAY GENERAL SHIPPING POLICY: Our shipping charges are based on standard Mail rates.
Listed Shipping Rates/Schedules: for Continental US Only (all items are shipped separately).
Delivery cannot be made to APO/FPO/PO Box Addresses Call for express mail rates.
Delivery & processing schedule: 14 days (excluding weekends / holidays) INTERNATIONAL SHIPPING: Call for price quote on overseas rates. Price does not include customs and duty tax on any pickup charges. Expedited orders: These orders are given top priority. Expedited orders for items that are in stock are usually shipped within 24 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Tuesday through Friday around 2:30 PM HST.
Hawaiian Islands: Next Day Service only. All transactions must include a 4.166% general excise tax.
Add $25 more to the listed shipping charges for shipments to Guam, US Virgin Island, Alaska and Puerto Rico. DELIVERY AND LEAD TIME: Some shippers do not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time.
For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time.
GROUND SHIPPING: Orders for items that are in stock are usually shipped within 48 hours, excluding weekends and holidays. Barring exceptions, these orders ship out Monday through Friday at around 4:30 pm HST.
EXPEDITED SHIPPING: For 2nd day air please add $25 per box (pillow and mat are in separate containers and would be $50 additional for both to arrive 2nd Day)
ADDITIONAL INFORMATION: Occasionally we have to alter our shipping schedule due to holidays and/or unforeseen causes.
FujiBio-RichWay will accept returns: a) 7 days after receipt, returned for a full refund or exchange. b) after 8 days and up to 14 days of receipt, returned for 70% refund or exchange only c) after 15 days, and up to 30 days of receipt, for 50% refund or exchange. After 31 days, there is no refund or exchange . A return authorization form must be completed before any returns can be accepted.